Terms of Service

Effective Date: January 1, 2026

Welcome to Over-The-Top. These Terms of Service ("Terms") govern your use of the Over-The-Top website and the purchase of any products or services offered through it.

Over-The-Top is operated by Flyers Cove Media Inc. ("Over-The-Top", "we", "us", or "our").

By accessing our website, placing an order, or submitting content, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Custom Products

All Over-The-Top products are custom-made based on the information and materials provided by the customer.

Because each order is custom produced:

• All sales are final once production has begun
• Designs, layouts, and card compositions may vary
• Minor variations between previews and final products are expected

2. AI-Generated and Custom Text

Some card text, summaries, or descriptions displayed during the ordering process may be generated using automated or AI-assisted tools.

You acknowledge and agree that:

• AI-generated text is provided as a creative aid
• Final card text may differ from previews due to layout, card sizing, or production constraints
• Over-The-Top is not responsible for factual accuracy of AI-generated content
• You are responsible for reviewing and approving content prior to submission

3. Image Uploads and Content Rights

By uploading photos, logos, names, or other content, you confirm that:

• You own the content or have the legal right to use it
• You have obtained any necessary permissions from players, parents, guardians, or rights holders
• The content does not infringe on third-party copyrights, trademarks, or personal rights

Over-The-Top does not verify ownership of uploaded content. Responsibility for content rights remains solely with the customer.

4. Offensive or Inappropriate Content

Over-The-Top reserves the right to refuse, modify, or cancel any order that contains content deemed inappropriate, offensive, illegal, or harmful.

This includes, but is not limited to:

• Hate speech
• Explicit or sexual content
• Harassment or bullying
• Illegal or defamatory material

5. Design, Layout, and Production Variations

Due to the nature of custom card design and physical printing:

• Cropping, layout, and alignment may vary
• Colors may differ between on-screen previews and printed cards
• Card text placement may change to fit final designs
• Card sizing and packaging constraints may affect final presentation

These variations are normal and do not constitute defects.

6. Turnaround Times

Production and delivery timelines are estimates and may vary based on:

• Order volume
• Design complexity
• Production capacity
• Shipping considerations

Over-The-Top is not responsible for delays caused by factors outside of our control.

7. Promotional Use

Unless otherwise requested in writing, Over-The-Top may use images of completed cards or packs for promotional purposes, including on our website or social media.

No personal contact information will be shared, and names may be obscured upon request.

8. Refunds and Reprints

Because all products are custom:

• Refunds are not offered once production has begun
• Reprints may be considered in cases of verified production errors
• Variations in design, color, or layout do not qualify as defects

Any issues must be reported within a reasonable timeframe after delivery.

9. Limitation of Liability

To the maximum extent permitted by law:

• Over-The-Top is not liable for indirect, incidental, or consequential damages
• Liability is limited to the amount paid for the affected order
• Over-The-Top is not responsible for third-party claims related to uploaded content

10. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use information.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the website constitutes acceptance of the updated Terms.

12. Contact Information

If you have questions about these Terms, please contact:

Email: info@over-the-top.ca